Frequent Asked Questions
RETURN POLICY
Last updated April 4, 2024
Approved return requests will be offered only in the form of account credits. Please see below for more information on our return policy.
RETURNS
All returns claims must be made within 7 days of product receipt. Customers are responsible for checking their received items within 7 days of receipt. All returned items must be in new and unused condition. Returns must include the entire dozen of sunglasses contained within original packaging; individual glasses within the dozen must be within their original bagging. Minor defects may not be refunded and are up to California Sunglasses discretion upon inspection.
RETURN PROCESS
All return requests must be first approved by California Sunglasses. Please include details and images with your request. Approved returns will be issued an RMA# (Return Merchandize Authorization Number).
To return an item, place the items securely within the original packaging and include the entire dozen of sunglasses. Your RMA# MUST be included on the shipping label; all boxes shipped to our warehouse without an RMA# may be refused and your refund may not be processed.
Please mail your return to the following address:
California Sunglasses Inc
Attn: Returns
17800 S Main St Unit #200
Gardena, CA 90248
United States
Please note, you will be responsible for all return shipping charges. We provide the option to order a UPS call tag to pick up the merchandise. Call tag fees are $12.50 in addition to the costs of shipping the merchandise.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return if it is approved. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Special order merchandise
- Promotional Items
Please Note:
- A 20% restocking fee will be charged for all returns.
- Our wholesale products are sold in large bulk amounts; minor defects may not be credited upon return. Returned items are subject to inspection.
- Any damages that occur upon the products' return to the warehouse will be the customers' responsibility and will not be credited.
- Customers assume responsibility for merchandise after initial receipt.
- We will offer account credit only for approved refunds.
If you have any questions concerning our return policy, please contact us at:
Phone: 310-324-6688
Email: sales@casunglasses.com
SHIPPING POLICY
Carriers
By default, we use only UPS to deliver our orders. You may contact us if you wish to use your UPS account for shipping. We also offer expedited UPS services (Next Day Air, 2nd Day Air, 3 Day Select).
If you wish to use a non-UPS shipping method, please contact us directly so we can coordinate your intended shipping method.
Order Tracking
We will provide you with a UPS tracking number once your order is shipped.
Shipping Rates
Shipping rates are based on dimensional weight (calculated by the weight and volume of the shipment) and your location.
Back Orders
You can place back orders directly from our website. If an item goes on back order, we will ship you the items currently in stock. When the product is back in stock, we will ship you the remaining quantity in your order. You will not be charged shipping fees for the second shipment.
Turnaround Time
Please allow up to 2 business days to process and ship your order. Once shipped, delivery will take 2-5 business days depending on the distance from our Los Angeles warehouse.
PAYMENT POLICY
Accepted Forms of Payment:
- All major credit cards (Visa, Mastercard, American Express, Discover).
- For other forms of payment (ACH payments, wire transfers), contact us directly.
We will charge your credit card when you place your order. If for any reason we cannot fulfill your order, your credit card will be refunded.
ACCOUNT
Do I need an account to place an order?
Yes, you can create an account here.
Do I need to fill out any forms before becoming a client?
Only if you are a California-based business. All new CA customers must fill out the “California Resale Certificate” and send a copy of their “California Seller’s Permit”. We will provide submission options for these documents at account creation.
ORDERS
What is your minimum order quantity?
$300
Can I choose my own color assortments?
No, color assortments are pre-assorted.
How do you build your color assortments?
We craft the colors within our dozens methodically. The assortment will be biased towards a higher proportion of the most popular color combinations, while at the same time including enough color variety to create interesting and eye catching displays at your stores.
Does California Sunglasses accommodate special orders?
Yes, contact us directly with any requests for special orders.
Can I order individual pairs of sunglasses?
No, we operate strictly on a B2B wholesale basis and sell only by the dozen.
Do your products come with tags and UV/Polarized labels?
Yes, we include these in the box. You can choose to attach them or to throw them away.
