Frequent Asked Questions
RETURN POLICY
Last updated December 23, 2025
Approved return requests will be issued only in the form of account credit. Please see below for full details regarding our return policy.
All return claims must be made within 7 days of product receipt. Customers are responsible for inspecting all received items within this 7-day period. All returned items must be new and unused.
Returns must include the entire original dozen of sunglasses in the original packaging. Individual glasses within the dozen must remain in their original bagging. Minor defects may not be credited and are subject to California Sunglasses’ discretion upon inspection.
Return Process
All return requests must be approved in advance by California Sunglasses. Please include relevant details and images with your request. Approved returns will be issued an RMA# (Return Merchandise Authorization Number).
To return an item, place all products securely in the original packaging and include the entire dozen of sunglasses. Your RMA# must be clearly included on the shipping label. Any packages received without an RMA# may be refused, and the return may not be processed.
Please mail approved returns to the following address:
California Sunglasses Inc
Attn: Returns
17800 S Main St, Unit #200
Gardena, CA 90248
United States
Customers are responsible for all return shipping charges. We offer the option to purchase a UPS call tag for pickup. Call tag fees are $12.50, in addition to standard shipping costs.
Once your return is received and inspected, we will process the return if it is approved. Please allow up to three (3) business days from receipt for processing. You will be notified by email once your return has been processed.
Exceptions
The following items are not eligible for return:
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Special order merchandise
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Promotional items
Please Note:
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A 20% restocking fee will be applied to all approved returns.
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Wholesale products are sold in bulk quantities; minor defects may not be credited. All returns are subject to inspection.
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Any damage incurred during return shipping is the customer’s responsibility and will not be credited.
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Customers assume responsibility for merchandise upon initial receipt.
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Account credit only will be issued for approved returns.
If you have any questions regarding our return policy, please contact us:
Phone: 310-324-6688
Email: sales@casunglasses.com
SHIPPING POLICY
Carriers
By default, all orders are shipped via UPS. If you prefer to use your own UPS account, please contact us prior to shipping. We also offer UPS expedited services, including Next Day Air, 2nd Day Air, and 3 Day Select.
If you require a non-UPS shipping method, please contact us directly so we can coordinate your preferred carrier.
Order Tracking
Once your order has shipped, we will provide a UPS tracking number via email.
Shipping Rates
Shipping rates are calculated either based on dimensional weight (a combination of shipment weight and volume) and the destination address, or a per dozen zoned weight, depending on your order method.
Back Orders
Back orders may be placed directly through our website. If an item in your order is on back order, we will ship all available in-stock items first. Once the back-ordered item becomes available, the remaining quantity will be shipped separately at no additional shipping charge.
Turnaround Time
Please allow up to two (2) business days for order processing and shipment. Once shipped, delivery typically takes 2–5 business days, depending on the distance from our Los Angeles warehouse. Please see the UPS Ground Map below for an estimated shipping time.
PAYMENT POLICY
Accepted Forms of Payment:
- All major credit cards (Visa, Mastercard, American Express, Discover).
- For other forms of payment (ACH payments, wire transfers), contact us directly.
Your credit card will be charged at the time the order is placed. If we are unable to fulfill your order for any reason, your payment will be refunded in full.
ACCOUNT FAQ
Do I need an account to place an order?
Yes, you can create an account here.
Are there any additional requirements for California-based customers?
Yes. California-based businesses must submit a California Resale Certificate and a copy of their California Seller’s Permit before we can sell to them. Submission options for these documents are provided during account creation.
ORDERS/PRODUCT FAQ
What is your minimum order quantity?
Our minimum order is $300. This usually equals an order size of 8-12 dozens.
Can I choose my own color assortments?
No. All styles are shipped in pre-assorted color dozens.
How do you build your color assortments?
Assortments can include anywhere from 1-12 colors. On average, there will be 4-5 colors per assortment. We bias most of the dozen towards the most popular colors, and add a small amount of variety colors for visual interest.
Does California Sunglasses accommodate Special Orders/Private Labeling?
Yes. Please contact us directly with any Special Order requests, including Private Label or custom needs.
Can I order individual pairs of sunglasses?
No, we operate strictly on a B2B wholesale basis and sell only by the dozen.
Do your products come with tags and UV/Polarized labels?
Yes. All boxes include hang tags and UV/polarized labels. They are not pre-attached, so you may choose to use them, or discard them and use your own.
Are your sunglasses UV400 compliant?
Yes. All of our sunglasses are UV400 compliant, providing 100% protection against both UVA and UVB rays. This applies across all styles and lens types
How do your SKU naming conventions work?
Rather than mixing different lens types within a single assortment, we separate each lens type into its own dedicated assortment. Smoke lenses (SD) are grouped with smoke, color mirrored lenses (RV) with color mirrored, and so on. Some styles are offered in a single lens variation, while others are available in multiple lens variations.
Occasionally, a style may also be offered with frame variations in addition to lens variations. These may include options such as camo frames, gold frames, or rubberized finishes, among many others. When applicable, frame variations are denoted alongside the lens variation within the SKU suffix for clear identification.
